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Orders and Payments 

Accepted Payment Methods

We accept all major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay.

AfterPay

Afterpay is a service that allows customers the ability to make purchases now and pay in four equal payments made every 2 weeks without any interest. E-gift cards and subscription orders are not eligible for AfterPay. For more information, please visit AfterPay.com. 

Gift Cards

Yes, Farmacy Beauty does offer gift cards in denominations of $25, $50, or $100. Gift cards do not expire and can only be used on FarmacyBeauty.com.  Once purchased, cards are delivered by email. Please note that gift card purchases are excluded from any promotions or discounts.

Returns and Exchanges 

For information on returns and exchanges, please visit our dedicated Returns page and portal.  Please note that original shipping fees are non-refundable. 

Unauthorized Sellers 

Please note that there are parties online selling our products that are not authorized retailers of Farmacy Beauty.  We can not guarantee these products are authentic or handle returns from these parties. For a complete list of authorized sellers, please visit this page. 

Discounts and Promotions 

We often run discounts and site wide promotions, which will be advertised on our homepage and in the promo bar. To ensure you don’t miss a sale, be sure to sign up for our email newsletter!

Evergreen Discounts:

Frontline/Medical Discount - We are immensely grateful to all our healthcare professionals during this challenging time. We are proud to offer 20% all purchases to healthcare workers and first responders. Please click here for more details!

Email Sign Up - First time customers can receive 15% off their first purchase by signing up for our newsletter. 

Ordering Issues 

If you have any questions or issues placing an order, please contact us at customercare@farmacybeauty.com

Shipping

Free Shipping over $50+ 

For domestic U.S. orders only, we offer free standard shipping on orders $50+. We charge a flat rate shipping fee of $5 for all orders under $40.

Shipping Timelines 

We ship domestic U.S. orders via FedEx. Please check your tracking details for the most up-to-date information. 

For Alaska, Hawaii, and Puerto Rico, please allow an additional 5-7 business days from the shipping option you select for orders to arrive.

PO Boxes and Military AFO/APO boxes may experience longer transit times. We ship all shipments FedEx, which will be handed off to USPS in the last leg of transit. Please allow 10-14 days for delivery. 

International Shipping 

We currently only ship to the United States and Puerto Rico. To purchase internationally, please visit one of these authorized retailers: 

Sephora USA

Sephora Canada

Sephora Singapore

Sephora Malaysia

Sephora Hong Kong

Sephora Australia

Sephora New Zealand

Beautylish

Boots UK

Cult Beauty

LookFantastic

FeelUnique

BeautyBay

Galeries Lafayette

Blush-Bar (South America) 

Amazon (only if it says “Sold by Farmacy Beauty, Ships from Amazon”)

QVC.com 

Order Status 

Once your order has shipped, you will be emailed a FedEx or USPS tracking number. Please use this tracking number for the most up to date information available for your package. If you need further assistance, please reach out to us at customercare@farmacybeauty.com.

Missing, Damaged, or Lost Packages

If your package was marked delivered, please confirm that the delivery address was entered correctly and check with neighbors to see if they received your package by mistake.

If you still cannot locate your order, please contact FedEx for assistance.

If your package arrived damaged or FedEx has confirmed it is lost, please email us at customercare@farmacybeauty.com so we can assist. 

Order Terms and Disclaimers

These Order Terms and Disclaimers apply to your access and use of our website and the ordering of any of our products and services, and are in addition to any other terms (e.g., shipping policy, refund/return policy, website terms of use) applicable to our website.

Any statements made about products or services have not been evaluated by any government agency and the results reported, if any, may not necessarily occur in all individuals. The statements, products, and services are not intended to diagnose, treat, cure, mitigate or prevent any condition or disease. All products and services should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients of products  to avoid potential allergic reactions. Our products and services are not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our products or services. Our products and services are not intended to cover prescription medications or medical treatments.

We do not ship our products to warehouses or third-party resellers. Any orders suspected of being placed for the purpose of resale may be subject to cancellation at our discretion. We reserve the right to verify the intended use of products and may contact customers for clarification. We reserve the right to cancel any order if we determine that it is placed with the intent of resale or if there are any suspicions of fraudulent activity associated with the order. In such cases, we will refund the full purchase price to the customer. Customer accounts and loyalty program benefits are non-transferable and are intended solely for individual consumer use. Any misuse or abuse of our programs may result in account termination and forfeiture of loyalty points and benefits. Prices for and descriptions of our products or services are subject to change at any time, without notice, at our sole discretion. We reserve the right, at any time, to modify or discontinue a product or service without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to ourReturn Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

With respect to our products and services, we expressly disclaim all warranties, express or implied, including the warranty of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.  Risk of loss and title for any items purchased via our Services pass to you upon delivery of such item to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.  When you place an order for an item through our website, the item will be shipped to the address you designate as the “Shipping Address” during the check-out process. You are solely responsible for any damages or losses associated with your failure to maintain a current or accurate Shipping Address. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive your products and services will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. Shipping charges, if applicable, will be added to your purchase at check-out. By placing an order, you accept all such shipping charges.  

You may only access or use our website if you are at least sixteen (16) years of age. 

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on our website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail,  billing address and/or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We may not, in our sole discretion, accept returns  Any shipping or duty fees are non-refundable. To the extent you would like to return a bundled or multi-part products, each item must be included in the return.

We may, from time to time, provide an auto-delivery subscription service. By subscribing to this auto-delivery service, you have confirmed that you accept all applicable legal terms and policies related thereto, including our website terms of use, shipping policy, return policy, and similar terms. Your membership in the auto-delivery subscription service will automatically renew on a recurring basis at which time your credit card will be charged automatically, without further authorization from you, for the auto-delivery/subscription products, including applicable handling fees until you cancel your subscription.You may cancel your subscription at any time by contacting us directly, or if available, by making the changes in your account settings. Any changes must be made before your next ship date. All auto-delivery orders, including first and all recurring orders, are subject to typical processing times. Promotional codes cannot be used on auto-delivery orders, unless expressly stated otherwise. You must promptly update all information to keep your payment method current, complete, and accurate, and you must notify us if your payment method is canceled or if you become aware of a potential breach of security to your account or payment method. If you fail to properly update your information, or to properly terminate your enrollment in a subscription service, you agree that we may continue charging you for any use of the subscription service (even if we are unable to send shipments to you because your information has not been updated). All amounts charged to you will include the applicable fees plus any applicable sales tax or duties based on the shipping address you provide.

We may, from time to time, provide you the ability to purchase gift cards. Such gift cards are not returnable or refundable for cash except in states where required by law. Resale of gift cards is strictly prohibited, and gift cards may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). By purchasing a gift card, you are certifying and representing to us that the activities in connection with which the gift card will be used will comply with these terms and any other terms and policies applicable to our website, and all applicable laws, rules and regulations, and that the gift card will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to us or to consumers. In addition, you agree to defend and indemnify us and our subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of us in connection with your use of a gift card or violation of any of these terms and any other terms and policies applicable to our website. Lost or stolen gift cards will not be replaced, and we are not liable to you for (i) lost or stolen gift cards, or (ii) the use of any gift cards by third-parties through your account. You are solely responsible for keeping the password for your account safe and for any activity conducted under your account. 

Notwithstanding any other terms applicable to our website, we may, in our sole discretion, accept major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay, for transaction purposes; however, such features may be unavailable for a limited time or indefinitely. All payment transactions are subject to the terms and conditions, including privacy policies, of our third-party payment service providers. All monetary transactions conducted  through our website shall be in U.S. dollars. Afterpay is a service that allows customers the ability to make purchases now and pay in four (4) equal payments made every two (2) weeks without any interest or under different payment plan terms. E-gift cards and subscription orders are not eligible for AfterPay. You are solely liable for your use of Afterpay or any other third-party payment service plan. For more information, please visit www.AfterPay.com.

Animal Testing

Farmacy Beauty is cruelty free and Leaping Bunny Certified, which means none of our ingredients, suppliers, vendors, or distributors test on animals for any reason. You can learn more about this certification through the Leaping Bunny Program. 

Ingredients & Formulas

Are Farmacy Beauty products non-toxic?

All Farmacy products are formulated to be safe and non-toxic. They go through rigorous testing prior to coming to market and we take every step to ensure that our products are tested for safety and efficacy.

We source potent natural ingredients, support local farms, and do our best to preserve the earth and its resources. Our chemists then transform these natural ingredients into scientifically proven, efficacious skincare formulations.

Are your products gluten-free?

While our products are not made with gluten, we do manufacture on shared equipment and cannot guarantee there are no trace elements of gluten present. 

If you are concerned about a gluten allergy, please email our team at customercare@farmacybeauty.com.

Are your products vegan?

Our honey line is not vegan because honey is a byproduct of bees, however, all products outside of the honey line are vegan. We do not use any animal derived ingredients. 

Are your products organic?

While some of the ingredients we use are organic, our products are not certified organic.

We formulate our products without…

We do not use GMO, mineral oil, formaldehyde, synthetic fragrance, or phthalate.  We are also paraben free. This represents our unwavering commitment to keeping our hands, conscience, and formulas clean. You can find a full listing of all the ingredients on each product page.

How are your ingredients sourced and harvested?

We are constantly in pursuit of unique and potent ingredients found in nature, which serve as the starting point and inspiration for all of our innovation. We explore family and independent farms around the world in search of unique ingredients that deliver unparalleled freshness and potency.

We maintain ethical standards on all raw ingredients and work with suppliers that practice proper stewardship of the environment and fair trade practices. 

Products

How do I know which products work best for my skin type and concern?

Our product pages provide information about the skin types and issues each product is formulated to address. If you need additional guidance, please feel free to email us at customercare@farmacybeauty.com or book a Virtual Consultation. 

Product Shelf Life 

For shelf life inquiries, please send us an email with the lot/batch code (found on the bottom of your product) to customercare@farmacybeauty.com

Do you offer free samples?

We do include free samples with every order but they are not customizable.  At the moment, we do not have samples for sale or a way to request specific samples, but we are working on a way to make this available. Stay tuned! 

Are your products pregnancy safe?

Our products undergo rigorous safety testing, so they are generally safe for use during pregnancy and breastfeeding. You may encounter new skin concerns throughout pregnancy, linked to hormonal fluctuations and other related conditions; it’s always wise to consult your doctor before making any changes to your usual routine. Please note, any products containing BHA are not recommended for use during pregnancy. You can see a full list of all ingredients on our product pages.

Are your products safe for babies? 

While all our formulations are safety tested and made from non-toxic ingredients, we do not recommend using honey-based products on children under 1-year. Raw honey is associated with a risk of botulism in infants, and while none of our products contain 100% raw honey (our honey is pasteurized), we do not advise using it on infants, or using it on yourself if you care for an infant. 

Farmacy Rewards Program

What is the Farmacy Rewards program?

The Farmacy Rewards program allows you to earn points that are redeemable on future purchases. Points are earned on reviews, social media shares, birthdays, and purchases. You can use Rewards for discounts and to redeem complimentary mini products (with a purchase).  This program is only valid for Farmacy products on farmacybeauty.com. 

Earning Points 

Once you have joined Rewards, points are earned for all purchases. Please be sure to sign in before completing your purchase to ensure points are attributed. Every $1 spent counts as 1 point toward your balance. Points can be redeemed starting at 100 points. 

Point Accreditation

Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. 

Redeeming Points 

Sign into your account and select the tab called Redeem Points. You can select vouchers worth monetary discounts toward your next order, or redeem your points for free mini products (these items will not be added to your cart unless another full price item is added). 

A note on vouchers: there are two types of vouchers, one-time purchase and subscription vouchers. If you would like to apply the discount on your next subscription order, please redeem the subscription-specific voucher. One-time purchase vouchers will not work on subscription orders and vice-versa. 

Points Slider at Checkout

You can also redeem your points at checkout by signing into your account. Once signed in, a points redemption slider will appear and allow you to redeem as many points as you have in your account. 

You cannot use an additional discount code on top of the reward discount. 

Point Expiration

Points are valid for 12 months from the date the points were earned. For all points earned prior to Feb 6, 2024, they will expire Feb 6, 2025.

Do I lose points if I return an order?

If you return an order, all points earned from the purchase will be removed from your account.

Reward Account Log-In Issues 

Try resetting your password by clicking the “forgot password” link on the Farmacy Rewards sign-in page. You will receive an email to the address on file prompting you to reset your password. If you are still unable to access your account, please contact customer care.

Subscriptions

What is the subscription program?

Our subscription program allows you to have your favorite products automatically delivered to your doorstep at the frequency you select. You will enjoy 10% off every order along with free shipping with orders $50+. You will also receive Rewards Points every time an order ships. 

How do I subscribe?

When adding a product to your cart, select the ''Subscribe and Save %'' option. Choose your delivery frequency and click ''add to cart.''

Will I get a reminder email before my next auto-delivery shipment?

Yes, you will receive a reminder email three days before your subscription is set to ship.

Can I change the frequency of my subscription?

You can change your delivery frequency at any time by logging into your account.

Can I change my shipping address?

You can only change the shipping address of your future deliveries. Simply log into your account and select ''manage subscriptions." Please note that our fulfilment process happens quickly post-purchase, and we are unable to modify the shipping address of an order that has been processed or shipped.

How do I cancel my subscription?

You can cancel or pause a subscription at any time by logging into your account and selecting ''manage subscriptions.''

Can I apply promotional codes to my subscription order? 

Promotional codes do not apply to orders that have subscription items. However, you can redeem Reward vouchers for a discount off your next subscription.

Sustainability + Charity

We believe in the power of potent, natural ingredients. This belief extends beyond our formulations and into the lives of our communities. We are committed to dedicating our time and resources towards causes that broaden access to fresh, quality produce to fight hunger and combat food waste.

Partnership with Feeding America 

Farmacy Beauty is proud to support Feeding America in our efforts to make healthy food accessible to all. In the US alone, 72 billion pounds of food are wasted every year, yet an estimated 54 million people struggle with food insecurity. Feeding America is the leading domestic hunger relief organization with a nationwide network of 200 food banks. 1 in 7 Americans is currently served by the Feeding America network.

Our Impact: 

• We donated 300,000 meals* to Feeding America’s COVID-19 Emergency Relief Fund
• We donated 5 meals* for each purchase of our House of Gold and Green House limited edition holiday sets during the 2020 holiday season. 
• We donated an additional 125,000 holiday meals* via Feeding America.
• We continue to partner with Feeding America through specific product launches and events throughout the year that directly benefit Americans at risk of hunger.

*$1 helps provide at least 10 meals secured by Feeding America® on behalf of local member food banks. 

Additional work in the Community: 

Farmacy Beauty donated products and monetary donations to healthcare workers, hospitals, and medical clinics in 2020 to provide quality skincare to heroes battling COVID-19. As a continued token of thanks, all frontline personnel may qualify for a 20% discount on FarmacyBeauty.com. Please see our Frontline Discount page. 

Sustainable Packaging Practices 

Clean beauty also means working toward a cleaner, greener Earth. In addition to our work in helping fight food insecurity, we are working toward making all components of our packaging, from product containers to shipping boxes, recyclable. Currently, all paper product boxes are made from post-consumer waste paper and some of our plastic tubes are made with post-consumer waste plastic. While we currently ship with 100% recyclable shipping boxes and packing material, we will be making the switch toward even more sustainable shipping practices in 2021. 

How can I recycle my Farmacy product containers?

We have partnered with TerraCycle to recycle empty cosmetic containers that are not recyclable through local curbside programs. Our partnership allows you to send us up to 5 empties at a time (one container must be from Farmacy Beauty) to be recycled. To learn more about the program, please visit this page. To receive a free shipping label, start a free return via our return portal. Our recycling program is only available to U.S. residents. 

We also encourage the reuse of our containers and packaging materials whenever possible. When you are finished with your product, upcycle the container and use it on your vanity, in your garden or around your home. Otherwise, please check your local guidelines to recycle all glass and plastic containers. All of our paper packaging and shipping boxes are recyclable!

If you have specific questions on how to properly recycle your Farmacy products, such as what to do with caps and seals, please contact us at customercare@farmacybeauty.com.

Farmacy Affiliate Program

What is the Farmacist Affiliate Program?

We are always seeking partnerships with fashion, lifestyle, food, bloggers, websites, and apps to help spread the word about Farmacy products.  When a purchase is made through your Farmacist affiliate link, commission is earned. 

What do I need to qualify to be a Farmacist?

Please fill out the application form found on ShareASale.com. Once your Farmacy submission has been approved, sign into your account and accept Farmacy’s Affiliate Agreement terms. If you are new to ShareASale.com, you will have to wait until your account has been approved to accept the terms. Once accepted, your application process is complete.

What perks do I get as a Farmacist?

As a part of our affiliate program, you can receive up to 20% commission per sale.  You can also receive exclusive first looks at new products and special promotional opportunities.

Public Relations and Social Media Partnerships

For press and public relations, please reach out to PR@farmacybeauty.com. For social media partnerships, please reach out to influencer@farmacybeauty.com.

Additional Questions?

For any further questions, please feel free reach us at customercare@farmacybeauty.com or reach out to us through our socials: Facebook messenger or Instagram.